Customer Support (m/f)

Zagreb, Croatia


If you’re detail-oriented, your written skills in English are great, and you're motivated to work in the casual gaming industry -  read on, because we’re looking for a dedicated Customer Support associate!

We release new titles every couple of months, continuously adding new functionalities to our existing games in the meantime, and it is very important to us that our loyal players are able to have a seamless gaming experience without frustration at all times, which is where you come in!

THE JOB

  • providing customer support in English via e-mail and forums on a daily basis
  • answering questions about the game, being knowledgeable about all projects
  • dealing with purchase issues 
  • evaluating user feedback and forwarding them to developers
  • occasional bug testing, trying to reproduce reported bugs or reporting them
  • giving feedback on gameplay
  • working together with producers as well as developers and illustrators


YOUR PROFILE

  • high proficiency in English, especially in writing
  • 1-2 years experience working in customer support (or similar jobs)
  • familiar with the process of software testing
  • an analytical mind and a keen eye for details
  • the ability to understand our players, patience for problem solving
  • high level of personal responsibility and taking pride in your work
  • ability to organize your time efficiently and set priorities among various tasks
  • resilience to frustration and the ability to self-motivate when faced with repetitive tasks
  • understanding the importance of quality assurance in the process of game development, as well as the difference between doing it as a job vs. “playing games all day”


BONUS POINTS

  • experience with reporting tools
  • experience with casual mobile games


WHAT WE OFFER

  • work in a fast-paced and engaging industry
  • continuous up-skilling and opportunities for growth and learning
  • being a part of a dynamic and very friendly team of experts in their areas
  • flexible work hours and a relaxed atmosphere in top-notch offices


If this sounds like your dream job, please apply with a cover letter and CV, both in English only :)


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